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A Minor Pet Peeve

March 25, 2017

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There are many things to enjoy in life, and some that just get under your skin. Keeping a positive attitude makes each day go smoother. It makes the day more fun and leads to a good night’s sleep. Most days are like that, at least for me, but occasionally a small thing can be just enough to make me question the intelligence of the human race. Long ago, I failed to be surprised by the things that people do, but still have to shake my head at times.

One of my minor pet peeves is going up to a cashier to make a purchase and having them ask, “Did you find everything you were looking for?” On the surface this is a legitimate question.

Except for two things. First, asking the question implies I am too stupid to have sought out help in finding what I may have been looking for. But second, and more important, is what the cashier does when I answer the question.

If I say, “Yes I did”, we both go on with our day and no one has been hurt. If I say, “No I did not, you were out of so and so, or you don’t seem to carry so and so”, it is the response that sends me over the edge. Usually it is, “Oh sorry”, and that is the end of it. If that is the response, then why ask me in the first place?

A better answer would be, “Oh let me make a note so I can tell the manager”, or “Did you want to speak to our manager?” At least give a response that implies some kind of action will be taken.

My most recent experience with this was at our local #Ace hardware store. I went in looking for a spring door hinge and a Kidde smoke alarm. The hinge was easy but they did not carry the brand of smoke alarm I was looking for. Okay, no big deal, I knew I could get it online (which is a future blog).

At the register, the cashier asked if I had found everything. I told her no, they did not have type of smoke alarm I wanted. Her response was, oh. Being used to getting this as an answer would have been ok except for two things.

One, I had been looking in the store for the alarms and after a time ran into a worker and asked where they were. The response was gruff and I felt like I had asked for their first born. Second, and this was the kicker, at the cashier after the caring concern for not having the product, I was asked if I had an Ace rewards card. I said yes and gave her my phone number, part of which is six-one-two. She punched my number in the register and said it didn’t come up. She asked for my name and zip and with those found me in the system. She then said, it didn’t come up because my number was six-twelve.

I’ll let that sink in for a second.

I couldn’t help myself, so I said, “Wouldn’t that be the same as six-one-two?” She looked at me as if I were stupid and proceeded to ring me up for the hinge. So with these three events, I would say my experience was not up to expectations, and I left the store asking myself, did she just say what I thought she said?

I have been in stores and have asked clerks if they can check into carrying certain items, and have had great responses. They either pass the word or get the manager who then is very accommodating and the next time I shop, there is the product. Sometimes they say they can’t get the product and that is fine.

Bottom line, if you’re going to ask if I have found everything, at least make some attempt at caring if the answer is, No!

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